Travel cancellation insurance
In case anything goes wrong prior to travelling, our travel insurance offers you financial protection. A little accident, bad case of flu or sick child and your holiday is down the drain. We recommend that you purchase our travel cancellation insurance so that you not incur any potential cancellation fees.
If travel insurance is not taken out at the same time as the reservation of the room is done, insurance will be valid only from the 10th day after payment of the premium (except accident, death, natural occurrence).
Relaxed cancellation policy - Covid-19:
In case that COVID-19 travel restrictions are imposed in your country of origin or in our region (South Tyrol/Italy), such as an official travel ban, closure of borders, quarantine on entry or exit or classification as a risk area, we grant a free cancellation, no charges apply. Also you will receive a full refund of the deposit you have paid.
If you cancel your booking up to 20 days prior to your arrival date, no charges apply. Also you will receive a full refund of the deposit you have paid. Cancellations between 19 and 8 days prior to your arrival date will result in loss of deposit. For cancellations made less than 7 days prior to your arrival date 75% of the total booking will be charged as cancellation fee.
In case of late arrival or early departure rooms will be charged 90% of the total booking as cancellation fee.
To avoid cancellation fees, we recommend that you purchase our travel insurance.
If an official travel ban (closed borders) or official classification as a risk area applies, there are no cancellation fees for you. Also you will receive a full refund of the deposit you have paid.