Good to know! Information worth reading and FAQ about your dream holiday at the Masl.

We know you’re itching to pack your bags and dash off to us in the Val Pusteria. However, we’d like to suggest taking a moment to read through the following information. Do you have any other questions? We’re here to help! The Masl reception team is always here to assist with anything you may need.

What are the cancellation terms at Hotel Masl?

Unfortunately, not everything always goes according to plan. Our cancellation insurance means you are financially covered. Should you arrive late or fail to arrive or cancel your booked hotel stay early, cancellation fees may be charged. For a worry-free experience in such situations, we recommend you take out this travel insurance. If the insurance is not taken out at the same time as the room reservation, the insurance cover for travel cancellation coverage only starts on the 10th day after the insurance is taken out (except for accident, death or force majeure).

General cancellation policy:

  • Cancellation is free up to 20 days before the start of your holiday, and any deposit you have already paid will be refunded to you using the same payment method.
  • For cancellations made 19 to 10 days before your holiday, the deposit will be retained as a processing fee.
  • For cancellations made 9 to 4 days before your holiday, 75% of the stay will be charged as a cancellation fee.
  • From 3 days onwards, in case of late arrival or early departure, we will charge 100% of the stay as a cancellation fee.
  • In order to avoid cancellation costs, we recommend taking out our travel cancellation coverage.
How can i pay the hotel bill?

You are welcome to pay by cash (until Euro 4,999.99 ) or credit card (Visa, Eurocard, Mastercard).

What are our bank details?

Bank details:

Banca Popolare dell’Alto Adige, Filiale Rio di Pusteria
BIC: BPAAIT2B002
IBAN:IT92 M058 5658 7600 0257 1294 573
Name of account holder: Thomas Messner
Reason for transfer: Reservation number and name of booking

What is the Half-Board PLUS

The Half-Board PLUS consists of: healthy breakfast buffet with quality products from South Tyrol and freshly prepared egg dishes. Every afternoon, South Tyrolean apple strudel and oven-fresh cakes from the hotel’s own patisserie. In the evening, 5-course menu with salad buffet and cruditĂ©s, creative dishes from Alpine and Mediterranean cuisine. Indulge in some mouthwatering Ă  la carte dining at our restaurant from 12 noon until 1:30 pm to satisfy your midday hunger.

Can we order gluten- and lactose-free dishes at the Hotel Masl?

We are happy to prepare gluten- and lactose-free dishes for you. In order to streamline the process, we kindly request that you inform us ahead of your arrival.

How far is the ski resort from Hotel Masl?

Our hotel is located right on the slopes and next to the ski lift (50m walk), which provides direct access to the Gitschberg Jochtal ski resort. In the village, you’ll also find the ski school and ski hire, offering complete ski equipment and winter sports gear. You can hire tobogganing, bobsledding and hiking poles for free at the hotel. The winter hiking trails start right at your doorstep!

What is the Almencard?

The Almencard is a bonus card for the Gitschberg Jochtal holiday region that we provide to our guests free of charge. You can enjoy the following benefits:

  • Free & unlimited: Jochtal and Gitschberg cable cars from 9 May to 12 July 2024 and 16 September to 2 November 2022
  • Free & unlimited: all regional public transport throughout South Tyrol
  • Free admission to 100 museums in South Tyrol
  • Exciting activity programme for young and old (e.g. sunrise hike, taster rafting tour, e-bike tours, children’s climbing)
  • Free & unlimited: Rio Pusteria-Maranza, Renon, San GenĂ©sio, Meltina, Verano cable cars, Renon tram and Mendola funicular railway.
What hiking opportunities are there around the Hotel Masl?

Our hotel is located in the heart of the ski and hiking region Rio Pusteria/Gitschberg Jochtal. You can go on walks and hikes directly from the hotel.

Does the Hotel Masl have an underground car park?

One parking space per room is available free of charge in our hotel’s underground car park.

Are there electric charging stations in the Masl?

Of course, we have several electric charging stations to charge your electric vehicle. We generate the electricity for our e-charging stations ourselves!

Are dogs allowed at the Masl?

You are welcome to bring your four-legged friend with you. For reasons of hygiene, pets are not allowed in the restaurant, the spa areas or on the sunbathing lawn. Price: €25 per day no food included.

Where exactly is the Masl located?

Our hotel is located at 1,300 m in Valles, a side valley of the Val Pusteria in the eastern half of South Tyrol. From the Brennero motorway – Bressanone/Val Pusteria exit – you can reach our hotel in just 15 minutes.

How can we best reach the Masl?

There are lots of different ways. Our reception team is here for you every day from 7:30 am until 10 pm.

info@hotel-masl.com

+39 0472 547187

Which address should we enter into the sat nav?

Hotel Masl

UnterlÀnde 21

39037 Valles – Italy

What GPS data does the Hotel Masl have?

Latitude N: 46.83653259

Longitude: 11.63053036

How far is the Masl from our home?

Bolzano: 59 km

Innsbruck: 91 km

Verona: 210 km

Munich: 250 km

Zurich: 370 km

Can I travel to Val Pusteria by train?

When you arrive by train, let the Hotel Masl shuttle service pick you up at the Franzensfeste/Fortezza train station and take you back there on the day of departure. The price is €40.00 per trip. Are you arriving at a different train station? Then please contact our reception desk. Please book the train station shuttle service at the same time as your room.

Does Hotel Masl offer a late check-out?

You are more than welcome to enjoy the wellness and gastronomic delights of the Masl even on your departure day. We offer two options:

Late check-out with use of the wellness area until 7 pm and cakes from the buffet from 2 pm until 5 pm.

Late check-out with use of the room and wellness area until 7 pm and cakes from the buffet from 2 pm until 5 pm.

Are there any children’s dishes and baby menus at the Masl?

We’ve got something special just for our young guests – a dedicated kids’ menu. We prepare nutritious vegetable purĂ©es for babies. Please bring along all other baby food options. You can always warm them up here.

What about Wi-Fi?

Throughout the hotel you will be able to enjoy free high speed internet access via Wi-Fi.

Is access to the Masl spa area included in the price?

Our wellness areas “Masl Acqua” and “Masl Alpin” are accessible to every guest. Enjoy complimentary access to indoor/outdoor pool, whirlpool, children’s pool, saunas, sunbathing lawn, fitness and relaxation rooms. All wellness treatments and therapies take place at the “Masl Alpin” for an additional charge. Should you have any specific scheduling preferences, we recommend you make your appointments in advance via email.

Are children allowed in the pool and wellness area at the Masl?

The children have their own children’s pool. Of course, you can also swim in the big pool. Babies and toddlers must wear swim nappies in all of the pools. Swim nappies are also available at the hotel reception (for a fee). Access to the saunas, the “Masl Alpin” spa area and the fitness room is available for guests from 14 years of age.

What is there for children to do at the Masl?

  • Children’s pool (temperature 34 Â°C) with play area including adventure course, ball pit and slide
  • Teen room with table football, air hockey, PlayStation, i-Wall and giant 42-inch tablet
  • Toddler play room with Lego corner, children’s computer, playhouse and baby play area
  • The Toni’s outdoor children’s world is 2,500 mÂČ with a large outdoor playground, a children’s ropeway and a pedal vehicle course as well as a petting zoo with child-friendly animals
  • Multi-functional tennis court
  • Fantastic activity programme for children with the ‘Almencard’, including carriage rides and kids’ climbing (only during the summer months)
  • Farm tour
  • High chairs and cots
  • Table tennis and mountain bikes
  • Sledges and ski bobs free of charge
  • Baby phone and kettle upon request
  • Preparation of baby meals
  • Delicious children’s menu
  • Kids bathrobes
  • Pram and backpack carrier rental on request (for a fee)
Are there any special discounts for children at the Hotel Masl?

Of course! For two fully paying adults and accommodation in the parent’s room, you can look forward to the following discounts.

0 - 1 years: 80% discount

2 - 5 years: 65% discount

6 - 9 years: 50% discount

10 -13 years: 45% discount

From 14 years: 30% discount

Please specify the desired room category as well as the age of the children when making your request. We would be delighted to prepare a detailed, personal holiday offer for you.

What special extras are there for babies?

We are delighted to offer you free children’s or baby beds, baby monitors and kettles for your room, as well as high chairs in the dining area during your stay. On request, we can also provide baby strollers and backpack carriers (for a fee) at the hotel.

Is there a children’s playroom at the Hotel Masl?

Our hotel has two children’s playrooms where the little ones can let off steam. We do not have dedicated child care or entertainment. But we do offer these on selected dates or during special promotional weeks.

Where is the petting zoo and farm at the Hotel Masl?

The petting zoo and farm are right next to the hotel in Toni’s Outdoor Children’s World. There are goats, ponies, calves and cows. You are welcome to feed our small animals.

One of the best hotels, that i have ever been! *****

Hotel Masl is a great hotel with a great location. Situated in the Alps , near the hills = its a best solution if you want to chill and enjoy nature. Staff is perfect, rooms are cozy, nice and clean. Food is great (breakfasts and dinners) and hotel also have great sauna place and pool. What else you need? :) Cant wait to be back! Thanks......

ps: the balcony view is priceless....

Akira
Tripadvisor
We are going back next year!!!!

A Hotel as a hotel should be, correct and friendly staff, modern and new hotel, great rooms (we had family room) clean. Fine dinner and wine list. Breakfast also very good, many choices. Ski in and ski out. Ans car in garage, all included in the price which is acceptable for the service.

Matt Cologne
Tripadvisor
Beautiful hotel at a great location

We enjoyed our stay very much. The rooms was spacious and comfortable, staff was pleasant and helpful and the food was excellent. Hotel Masl is located at a place that is ideal for long mountain hikes. They are also very dog friendly.

Veronika
Tripadvisor
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