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Frequently asked questions

Any questions?

 
1
Location and route to the Hotel
 
Our hotel is located at 1,300 m of altitude in Valles, a side valley of the Puster Valley in the eastern part of South Tyrol. From the Brennero Motorway take the Bressanone/val Pusteria exit – you will reach the hotel after a 15 minutes' drive.
Distances:
  • Bolzano: 59 km
  • Innsbruck: 91 km
  • Verona: 210 km
  • Munich: 250 km
  • Zürich: 370 km
 
2
Check-in and check-out
 
On the day of arrival the room is ready from 2 p.m. You are however welcome to arrive earlier and leave your luggage with our concierge. Please vacate the room by 10 a.m. on the day of departure.
 
3
Late check-out (only upon request)
 
Late check-out (only upon request)You are welcome to enjoy the wellness area and culinary delights of Hotel Masl on the day of departure. On request we offer the following two options:

  • Late check-out with use of the wellness area until 7 p.m. and cake from the buffet from 2 p.m. – 5 p.m. Fee: 12.00 € per person
  • Late check-out with use of the room and the wellness area until 7 p.m. and cake from the buffet from 2 p.m. – 5 p.m. Fee: 25.00 € per person.
  • Children until 14 yrs. free
 
4
Arrival by train
 
If you arrive by train, our shuttle service will pick you up at the Fortezza/Franzensfeste train station. On the day of departure we will drive you to the train station. Frasfer fee: 20.00 Euro (one way). From all other train stations fee upon request. The pick-up service has to be booked together with the room.
 
5
What is our Half Board Plus?
 
Our Half Board Plus includes: vast vitality breakfast buffet with regional quality products from 7.30 a.m. to 10 a.m., tasty home-made cake in the afternoon from 2 p.m. – 5 p.m., 5-course menu with choice in the evening with a healthy salad buffet from 6.30 p.m. to 8 p.m.

If you are hungry in-between, you can dine in our à-la-carte restaurant for a fee from 12 p.m. to 1.30 p.m.

Guests, who have booked B&B only, can additionally book the dinner onsite (menu of the day) for a fee of 36.00 € per person.
 
6
Gluten-free and lactose-free dishes
 
We are pleased to prepare gluten and lactose-free meals. If you require this service, please inform us in due time to facilitate organisation.
 
7
Vegetarian dishes
 
Our evening menu includes tasty vegetarian dishes every day.
 
8
Preparation of children's and baby food
 
We have a special kid's menu for our young guests. We prepare healthy vegetable mash for babies. Please bring any other baby food that you might need. Your own baby food can be heated at any time.
 
9
Car park & underground car park
 
There is a spacious outdoor car park around the hotel, which is at your disposal for free. If you prefer to park your car or motorbike in the underground car park, you can do so for a fee of 7.00 € per day or 40.00 € per week.
 
10
Wi-Fi in the Hotel
 
Free high-speed internet via Wi-Fi is available throughout the entire Hotel.
 
11
Are dogs allowed?
 
You are welcome to bring your pet. For hygienic reasons, pets have no access to the restaurant, the wellness areas, or the sun lawn. Charge: 20.00 € per day without food.
 
12
Is the use of the wellness area included in the price?
 
Access to our wellness areas "Masl Acqua" and "Masl Alpin" is free of charge for all house guests. Included in the accommodation rate is the use of the indoor and outdoor pool, jacuzzi, kid's pool, Kneipp basin, saunas, sun lawn, gym and relaxation areas.

All wellness treatments are carried out in the "Masl Alpin" wellness area and for a fee. If you prefer a certain appointment time, we recommend booking the treatment in advance by e-mail.

The pools in the "Masl Acqua" area and the gym are open from 7.30 a.m. to 7 p.m.
The saunas and all treatments are available from 2 p.m. to 7 p.m.
 
13
Access for children to swimming pools and wellness
 
There is a special kid's pool for children. Children can of course also use the big pool. Babies and toddlers must wear appropriate swim nappies in all swimming pools. These are available for purchase at hotel reception. Access to the saunas, the wellness area „Masl Alpin“ and the gym is possible from 14 years only.
 
14
Special extras for our small guests
 
We can provide cots, baby phone and kettle for the room, and high chairs in the dining room for the duration of your stay and for free.

Rental of pushchairs and child carriers available (for a fee).
 
15
Playroom
 
Our Hotel features two playrooms for children, whereby parents are responsible for supervising their children. A special child-minding service or entertainment is not provided. During selected periods and special weeks we do however also offer these services.
 
16
Mini zoo and farm
 
The mini zoo and our farm are located directly adjacent to the Hotel. Here you'll find goats, ponies, calves and cows. You are welcome to feed our small animals.
 
17
What about hiking possibilities?
 
Our Hotel is located amidst the hiking and pasture region Gitschberg Jochtal. Enjoy walks and hikes starting directly from the Hotel.
 
18
What is the AlmencardPLUS?
 
The AlmencardPLUS is a summer advantage card (end of May – middle of October) for the Gitschberg Jochtal region. This card is free of charge for our guests. You'll enjoy the following advantages:
  • Free use of 3 cable cars in the Gitschberg Jochtal region
  • Free use of all public means of transport in South Tyrol
  • Free entry to 80 museums in South Tyrol
  • Free participation at the weekly active programme for adults and children
 
19
Good to know for your winter vacation
 
Our Hotel is located directly near the slope and the ski lift (50 m walk), which gives you access to the entire Gitschberg Jochtal ski resort. In the village you'll find a Ski School and ski rental shops, where you can rent the entire ski equipment and purchase all kinds of winter sports items.

Sleighs, ski bobs and hiking poles can be rented for free in the Hotel. The winter hiking trails start directly from the Hotel.
 
Contact
Alpin Hotel Masl
Unterlände 21
I-39037 Valles
+39 0472 547187
Location
Our Alpine hut
We also have our own Alpine hut at an altitude of 1,740 m in the Malga Fane mountain farm village, we’ll take you there again and again. Off we go to a traditional and original South Tyrolean Brettljause snack!
To the alpine hut
 
 
 
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