Frequently asked questions
Any questions?
1 | Location and route to the Hotel Our hotel is located at 1,300 m of altitude in Valles, a side valley of the Puster Valley in the eastern part of South Tyrol. From the Brennero Motorway take the Bressanone/val Pusteria exit – you will reach the hotel after a 15 minutes' drive. Distances:
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2 | E-charging stations In our hotel we have several e-charging stations to charge your electric vehicle. The charging fee is € 0.60 per kW/h. |
3 | Late check-out (only upon request) Late check-out (only upon request)You are welcome to enjoy the wellness area and culinary delights of Hotel Masl on the day of departure. On request we offer the following two options:
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4 | Arrival by train If you arrive by train, our shuttle service will pick you up at the Fortezza/Franzensfeste train station. On the day of departure we will drive you to the train station. Trasfer fee: 40.00 Euro (one way). From all other train stations fee upon request. The pick-up service has to be booked together with the room. |
5 | What is our Half Board Plus? The Masl Half-Board Plus consists of: Healthy breakfast buffet with quality products from South Tyrol and freshly prepared egg dishes. Every afternoon, South Tyrolean apple strudel and oven-fresh cakes from the hotel’s own patisserie. In the evening, 5-course menu with salad buffet and crudités, creative dishes from Alpine and Mediterranean cuisine. If you are hungry in-between, you can dine in our à-la-carte restaurant for a fee from 12 p.m. to 1.30 p.m. |
6 | Gluten-free and lactose-free dishes We are pleased to prepare gluten and lactose-free meals. If you require this service, please inform us in due time to facilitate organisation. |
7 | Vegetarian dishes Our evening menu includes tasty vegetarian dishes every day. |
8 | Preparation of children's and baby food We have a special kid's menu for our young guests. We prepare healthy vegetable mash for babies. Please bring any other baby food that you might need. Your own baby food can be heated at any time. |
9 | Underground car park One parking space per room is available free of charge in our hotel’s underground car park. |
10 | Wi-Fi in the Hotel Free high-speed internet via Wi-Fi is available throughout the entire Hotel. |
11 | Are dogs allowed? You are welcome to bring your pet. For hygienic reasons, pets have no access to the restaurant, the wellness areas, or the sun lawn. Batch: 25.00 € per day without food. |
12 | Is the use of the wellness area included in the price? Access to our wellness areas "Masl Acqua" and "Masl Alpin" is free of charge for all house guests. Included in the accommodation rate is the use of the indoor and outdoor pool, jacuzzi, kid's pool, saunas, sun lawn, gym and relaxation areas. All wellness treatments are carried out in the "Masl Alpin" wellness area and for a fee. If you prefer a certain appointment time, we recommend booking the treatment in advance by e-mail. |
13 | Access for children to swimming pools and wellness There is a special kid's pool for children. Children can of course also use the big pool. Babies and toddlers must wear appropriate swim nappies in all swimming pools. These are available for purchase at hotel reception. Access to the saunas, the wellness area „Masl Alpin“ and the gym is possible from 14 years only. |
14 | Special extras for our small guests We can provide cots, baby phone and kettle for the room, and high chairs in the dining room for the duration of your stay and for free. Rental of pushchairs and child carriers available (for a fee). |
15 | Playroom Our Hotel features two playrooms for children, whereby parents are responsible for supervising their children. A special child-minding service or entertainment is not provided. During selected periods and special weeks we do however also offer these services. |
16 | Mini zoo and farm The mini zoo and our farm are located directly adjacent to the Hotel in Toni’s outdoor children’s world. Here you'll find goats, ponies, calves and cows. You are welcome to feed our small animals. |
17 | What about hiking possibilities? Our Hotel is located amidst the hiking and pasture region Gitschberg Jochtal. Enjoy walks and hikes starting directly from the Hotel. |
18 | What is the Almencard? The Almencard is a advantage card for the Gitschberg Jochtal region. This card is free of charge for our guests. You'll enjoy the following advantages:
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19 | Good to know for your winter vacation Our Hotel is located directly near the slope and the ski lift (50 m walk), which gives you access to the entire Gitschberg Jochtal ski resort. In the village you'll find a Ski School and ski rental shops, where you can rent the entire ski equipment and purchase all kinds of winter sports items. Sleighs, ski bobs and hiking poles can be rented for free in the Hotel. The winter hiking trails start directly from the Hotel. |